CANCELLATION POLICY

We respectfully request at least a 48hr notice for cancellations and rescheduling. There will not be any refunds on deposits no matter the circustance. All deposits are NON - refundable. Clients who no show or cancel same day appointments will have to pay 50% of the service. The 50% payment will not be refunded or credited for a new appointment day. Clients more than 15 minutes late to an appointment will be canceled and unfortunately have their deposit forfeited. You will have to place a new deposit for a new appointment. Touch-Up Policy (Included Touch-Up Appointments) We offer one complimentary touch-up for eligible tattoos, subject to the following rules: Eligibility Window • Touch-ups must be scheduled within 6–8 weeks after your original appointment. • Touch-ups must be used within 60 days of the original tattoo date. • After 60 days, all touch-ups are charged at standard rates. TOUCH UP MUST BE BOOKED WITH ARTIST WHO OG did TATTOO. What’s Included • Touch-ups cover minor line reinforcement or light shading where ink did not retain. • This applies to normal healing issues only. What’s Not Included Touch-ups are not included if: • The tattoo was exposed to sun, pools, hot tubs, saunas, or ocean during healing. • Aftercare instructions were not followed. • Excessive fading due to skin type, lifestyle, or placement (hands, fingers, feet, neck, ribs, etc.). • The client wants design changes, resizing, or additions. • The tattoo is blown out, scarred, or altered by another artist. Booking Rules • Touch-ups require advance booking (no walk-ins). • Missed touch-up appointments or late cancellations void the complimentary touch-up. • One touch-up per tattoo. Artist Discretion • All touch-ups are at artist discretion. • We reserve the right to decline complimentary touch-ups if retention issues are not due to the tattoo process. 1. Booking & Appointments Scheduling • Appointments must be booked online or in-studio with the artist. • A non-refundable deposit is required to secure your appointment. This amount is applied toward your tattoo cost. • We do not hold appointments without a deposit. Age Requirement • Clients must be 18+ with valid government ID to receive a tattoo. • No minors, even with parental consent, per Massachusetts regulations. 2. Deposits & Payments Deposits • All appointments require a deposit to secure the date/time. • Deposits are non-refundable but may be applied to a rescheduled appointment if notice is given (see Cancellations). Deposits are NON transferable. Final Payment • We accept credit/debit, cash, and approved digital payments. • Prices are based on artist time, skill, and design complexity. 3. Cancellations & Rescheduling Notice • 48 hours’ notice required to reschedule or cancel an appointment. • Cancellations with less notice forfeit the deposit. • Reschedules with proper notice may transfer the deposit to the new date/time (artist permitting). No-Shows • No-shows forfeit the deposit and may be required to pay a new deposit before rebooking. 4. Design Process Custom Designs • Custom artwork is included in your tattoo price. • Designers/artists retain artistic rights to original flash and custom pieces unless otherwise agreed. Changes • Minor design adjustments are welcome. • Major redesigns may be subject to additional fees. 5. Touch-Ups • A standard touch-up within 60 days of completion may be offered (artist discretion). • Touch-ups beyond 60 days are subject to standard pricing. • Touch-ups are not guaranteed — retention varies by person, placement, and aftercare. 6. Aftercare • You will receive written aftercare instructions with your tattoo. • Proper aftercare is your responsibility for healing and ink retention. • Infections or complications from improper aftercare are not the shop’s responsibility. 7. Health & Safety Standards • All procedures follow Massachusetts Public Health & Safety Codes. • Single-use, sterile needles and disposable materials for each client. • Artists wear gloves and maintain a sanitized station per infection-control protocols. Medical Conditions • Please disclose any medical conditions (e.g., diabetes, blood thinners, pregnancy). • We may refuse service if health risks are present. 8. Conduct & Safety Professional Environment • Respectful conduct is expected of all clients and guests. • Disruptive behavior may result in service refusal without refund. Guests & Photography • Guests may be limited at the artist’s discretion. • You’re welcome to take photos of your healed tattoo, but please respect other clients’ privacy. 9. Refund Policy • Tattoo services are FINAL — no refunds once ink is applied. • If a serious issue arises, speak with your artist or management to address concerns. 10. Privacy & Social Media • We may take work-in-progress and healed photos for our portfolio and social media. • If you’d prefer we do not post photos of your tattoo, please notify staff before service. ⸻ Optional Add-Ons (for Your Shop Style) Flash Day Policies • Pre-selected flash is first-come, first-served. • Must book with deposit to claim a flash design. Piercing + Tattoos • Clients booking both piercing and tattoo should book them as separate appointments. • Piercing consent forms apply. Gift Cards • Gift cards are valid for tattoos, piercings, and retail items. • Not redeemable for cash